Tara Brennan

Tara Brennan spent fourteen years in airline customer service and gate operations across two major US carriers before she walked away. She processed the rebookings during irregular operations, knew exactly what the airline owed a passenger versus what it merely offered, and was trained on how to describe that difference in a way that protected the airline.

She founded FlightsInUSA after a buyout in 2024, when a neighbor came to her door owed a full cash refund but being told she could only have a travel credit. Now she writes it down: the exact DOT rule, the exact dollar amount, dated and cited, handed to the passenger for free.

She lives near the DFW corridor, reads contracts of carriage the way other people read the news, and re-checks every rights claim against the current rule before it goes live.